Responsible Gaming

Our Commitment to Safe Gaming

At autocloud.nz, we believe online pokies should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. We're committed to promoting responsible gaming practices and supporting the wellbeing of our players in Aotearoa New Zealand.

Age Verification

Online gaming in New Zealand is strictly for players aged 18 years and over. We conduct rigorous age verification checks to ensure all participants meet this legal requirement. If you're under 18, please do not attempt to create an account or participate in any gaming activities on our platform.

Warning Signs of Problem Gambling

If you recognise any of these warning signs in your behaviour, it may be time to seek help:

• Spending more money or time gambling than you intended
• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from family, friends, or whānau
• Gambling to escape problems, stress, or negative emotions
• Borrowing money or using credit to fund gambling
• Neglecting work, study, relationships, or personal responsibilities
• Feeling anxious or irritable when unable to gamble
• Failed attempts to cut down or stop gambling
• Lying about the amount of time or money spent gambling

Self-Help Tools

We provide several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gaming
• Account Cooling-Off Period: Request a mandatory break from your account before making any deposits

To access these tools, please visit your account settings or contact our customer support team.

Support & Help Services for New Zealand

If you or someone you know is struggling with problem gambling, please reach out to these trusted organisations:

New Zealand-Based Support

• Gambling Harm Support: A free, confidential helpline provided by the Ministry of Health
  Phone: 0800 654 123 (available 24/7)
  www.health.govt.nz/gambling-harm-support
• Problem Gambling Foundation (PGF): Provides counselling, support services, and resources
  Phone: 09 302 6502 (Auckland)
  Website: www.pgf.nz
• Salvation Army - Budget & Financial Advice: Offers support with financial difficulties
  Phone: 0800 269 4889
  Website: www.salvationarmy.org.nz

International Support Organisations

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Take Action Today

If you're experiencing difficulties with gambling, remember that help is available and recovery is possible. Reaching out to a support service is a sign of strength, not weakness. Your wellbeing is our priority.

Don't hesitate to contact the Gambling Harm Support helpline on 0800 654 123 or visit www.pgf.nz for confidential support.

Last updated: 2026 | autocloud.nz is committed to responsible gaming in Aotearoa New Zealand